![]() ![]() Handling OST duplication can be a complex issue, and it's always crucial to have a backup strategy in place to protect your users' data. Additionally, it's recommended to involve an IT professional or Microsoft Support to ensure proper resolution of the problem. However, it's essential to back up important user files and settings before making any changes to minimize the risk of data loss. Implementing these steps should help address the OST duplication issue without the need for profile removal and re-creation. It's advisable to consult with an IT professional or Microsoft Support to thoroughly investigate the registry settings related to user profiles and ensure they are correctly configured. Once the new profile is created, open Outlook with the new profile and check if the OST duplication problem is resolved.Ĭheck for conflicting registry entries: Incorrect or conflicting registry entries can sometimes cause issues with OST duplication. ![]() Follow the prompts to set up the email account. To do this, go to Control Panel > Mail > Show Profiles, and click on "Add" to create a new profile. This involves creating a new Outlook profile and configuring it with the user's email account. Reset the Outlook profile: You can try resetting the Outlook profile for the affected user. Restart Outlook and check if the OST duplication issue persists. ![]() ![]() Select the email account associated with the profile, click "Change," and then uncheck the "Use Cached Exchange Mode" option. This can be done by going to File > Account Settings > Account Settings. When Outlook is restarted, it will rebuild the cache, and this may prevent further duplication.ĭisable Cached Exchange Mode: Another potential solution is to disable Cached Exchange Mode in Outlook. To do this, close Outlook, navigate to the following location: C:\Users\Ben\AppData\Local\Microsoft\Outlook, and delete the. Here are some suggestions:Ĭlear the Outlook cache: In some cases, clearing the Outlook cache can help resolve OST duplication. Fortunately, there are alternative steps you can take to address the OST duplication without going through the process of profile removal and re-creation. While removing and re-adding the profile can resolve the problem, it is indeed time-consuming, especially when dealing with multiple affected users. It seems that the issue of OST duplication is occurring due to the renaming of user profiles. They're a good German company, we like working with them, their answers are very definitive, they obviously know their own product well. We also use Mailstore with the Outlook-Addin integration, which works well. We do different things for different companies, depending on what they need. The profile was renamed in AD and the primary email address became an alias. I have had problems with Outlook profiles and have created new profiles, sometimes with multiple accounts attached to the profile and not seen this behaviour. We also remove the old e-mail address from the old mailbox and add it as an alias to the new mailbox, so incoming email goes into the new user's Inbox for a cut-over period, where the new owner can then set a rule to reply to emails to the old address, informing them that the person is no longer the current contact & they should switch to the new address. We usually set up a new user and deactivate the old one (or delete it) and if they need access to the old mailbox, we give them Full Access (sorry, I'm in Germany and doing a literal translation of Vollzugriff) to the old mailbox. By renamed profile, do you mean an Outlook profile, or do you mean that the AD user was renamed and the old email address became an alias? ![]()
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